FAQ

The MOQ is 1 unit for most standard models. Whether you need a single machine for a small project or a fleet for large-scale operations, we have you covered.

• Standard models: 1 unit minimum, sample orders welcome
• Customized products: Please contact our sales team to discuss specific requirements
• Bulk orders: Discounted pricing available for volume purchases

Yes, we offer comprehensive OEM/ODM customization services. With our own R&D team and 25+ years of engineering experience, we can tailor products to your market needs.

We provide a 12-month or 2,000-working-hour warranty (whichever comes first) from the date of delivery.

All machines are packaged to export standards for safe international shipping:

• Small equipment: Fumigated wooden crates (ISPM15 compliant)
• Large equipment: Steel frame reinforcement with waterproof tarpaulin
• Protection: Moisture-proof film wrapping, anti-corrosion treatment
• Shipping methods: Sea freight (container or RoRo), land transport, or rail depending on destination

Our products carry multiple international certifications:

• ISO9001 - Quality Management System Certification
• ISO14001 - Environmental Management System Certification
• CE - European Conformity Certification
• EAC - Eurasian Economic Union Certification
• SGS - SGS Third-Party Inspection Certification
• EPA - U.S. Environmental Protection Agency (select models)

Laigong operates a large-scale manufacturing facility with impressive production capabilities:

• Factory area: 200,000+ square meters (150,000 sqm production area)
• Annual output: 40,000+ units per year
• Equipment: 200+ sets of large and medium-sized machinery
• Key equipment: Large laser cutting machines, robot welding systems, large painting line, sand blasting machines, CNC lathes
• Global network: 400+ domestic dealers, 80+ overseas dealers across Russia, Southeast Asia, Central Asia, Europe, South America, and Africa
• Users served: 200,000+ customers worldwide
• Industry ranking: Top 5 by sales volume in the industry

We accept two primary payment methods for international orders:

• T/T (Telegraphic Transfer):
• 30% advance payment upon order confirmation
• 70% balance before shipment (established customers may pay against copy of B/L)
• L/C (Letter of Credit):
• 100% irrevocable L/C at sight
• L/C with "soft clauses" is not accepted

Delivery time depends on the order type and customization level:

• Customized orders: 20-45 days depending on complexity
• Bulk orders: Production scheduled based on quantity, typically 30-60 days

Getting a quote is easy - choose any of the following methods:

• Website: Submit the inquiry form on our Contact page
• Email: marketing@laigong.com
• WhatsApp: +86 13606482532
• Phone: +86 19853281118

Our team operates 24/7 and most inquiries are answered within 12 hours.

Laigong was established in 1998 and has over 25 years of manufacturing experience in the construction machinery industry.

Quality is our top priority - "Quality is the life of an enterprise." We implement strict inspection standards at every production stage:

• Production equipment: Large laser cutting machines, robot welding systems, large painting line, sand blasting machines, CNC lathes
• Testing facilities: World-advanced R&D and testing facilities with intelligent inspection systems
• Process control: Strict quality inspection at every production process step
• Certification: ISO9001 quality management system
• Patents: 11 patents on the mini wheel loader series alone

Yes, we provide genuine original spare parts with guaranteed quality, precise matching, and proper functionality.To request parts, please provide: product name, model, equipment serial number, and description of required parts

Yes, as a manufacturer with direct factory pricing, our prices remain basically stable throughout the year.
Price adjustments may occur only when:

• There is a significant fluctuation in the USD to RMB exchange rate
• Factory costs for labor and raw materials increase

Our prices are more competitive than trading companies because we are the direct manufacturer with 400+ sales and service stations.

Absolutely! We welcome factory visits and offer multiple options:

• In-person visit: Our factory is located at Laigong Industrial Park, Laizhou, Shandong. Our sales team can arrange transportation and accommodation.
• VR Virtual Tour: Explore our factory 24/7 through our online 360-degree VR showroom - no travel required.

Please contact us to schedule your visit or VR tour.

We manufacture 12 main product categories of construction and agricultural machinery:

• Mini Wheel Loader - Compact loaders for versatile material handling
• EPA Hydrostatic Loader - EPA-certified loaders with hydrostatic transmission
• Skid Steer Loader - Multi-purpose compact loaders with attachment versatility
• Tractor - Agricultural wheeled tractors (50-80 HP range)
• Diesel Forklift - Heavy-duty forklifts with high torque output
• Electric Forklift - Eco-friendly forklifts with 2-3x motor efficiency
• All-terrain Forklift - Rough terrain forklifts with superior tire design
• Mini Excavator - Compact excavators, easy to operate in minutes
• Medium Excavator - Cost-effective excavation with strong power
• Concrete Mixer Truck - Self-loading mixer trucks for efficiency
• Wheel Excavator - Mobile excavators for versatile job sites
• Backhoe Loader - Dual-function loaders with diverse attachment options

We offer multiple engine options to meet different market needs and emission standards:

• Kubota - Japanese engines, excellent for EPA-compliant and emission-sensitive markets
• Perkins - UK-origin engines, widely accepted in European and global markets
• Changchai - Reliable domestic engines, cost-effective option
• Other brands - Available upon request based on market requirements

Engine selection can be customized based on your local emission standards and budget requirements.

It depends on your application scenario:

• Electric Forklift - Best for:
• Indoor operations (warehouses, factories, logistics centers)
• Lower operating costs - motor efficiency is 2-3x that of internal combustion engines
• Zero emissions and quieter operation
• Long-term cost savings on energy and maintenance
• Diesel Forklift - Best for:
• Outdoor and heavy-duty applications
• Superior lifting capacity with high torque output
• Rough terrain and challenging work environments
• Continuous heavy-load operations

Our EPA Hydrostatic Loaders are a premium product line featuring:

• EPA-certified engines - Comply with U.S. Environmental Protection Agency emission standards
• Hydrostatic transmission - Smoother operation, stepless speed change, and better fuel efficiency
• Market suitability - Ideal for North American and other EPA-regulated markets
• Enhanced durability - Reduced mechanical wear for longer service life

Yes! Our equipment is designed for maximum versatility with interchangeable attachments:

Regular maintenance ensures optimal performance and longevity:

• Daily checks: Engine oil, hydraulic fluid, coolant levels, tire/track condition
• Weekly inspections: Filters, belts, tire pressure, battery, grease points
• Every 250 hours: Oil change, filter replacement, hydraulic system check
• Every 500 hours: Comprehensive service including fuel system, electrical system, brake inspection
• Annually: Full machine inspection and preventive maintenance

Each machine comes with a detailed maintenance manual, and we offer long-term technical consultation services.

Yes! Our equipment is designed for ease of operation - most machines can be learned in minutes.

• Operation manuals: Detailed multilingual manuals included with each machine
• Video tutorials: Step-by-step operation and maintenance videos
• Remote guidance: Real-time technical support via video call
• Training sessions: Periodic user training conferences and seminars for dealers and customers
• On-site training: Available for bulk orders - our engineers can visit your site

Our machines are widely used across diverse industries:

• Construction: Building construction, road and highway construction
• Infrastructure: Railway construction, port construction, tunnel work
• Utilities: Hydroelectric projects, municipal road engineering
• Mining: Mining operations, quarry work
• Agriculture: Farm operations, landscaping, earthmoving
• Industrial: Factory cleanup, material handling, logistics
• Special operations: High-risk environments, confined space work

Our team operates 24/7 to provide responsive after-sales support:

• Most problems are resolved within 12 hours
• We maintain detailed user files for ongoing support
• 400+ service stations domestically and 80+ overseas dealers for local support
• Remote troubleshooting via video call and phone
• On-site service available for complex issues through our dealer network

Yes, we provide lifelong technical support beyond the warranty period:

• Highly qualified technical staff offering long-term consultation
• Continuous user file management for personalized support
• Ongoing maintenance guidance and recommendations
• Genuine spare parts supply at competitive prices
• Remote troubleshooting and diagnosis assistance

Laigong has strong independent R&D capabilities:

• 11 patents on the mini wheel loader series alone, covering key components and systems
• 40+ years of combined engineering experience on our R&D team
• World-advanced scientific research and testing facilities
• Intelligent inspection systems for product development and quality verification
• Product line expansion in 2020 to include CE wheel loaders, telescopic loaders, backhoe loaders, and large excavators